Last updated: July 2026
At Bellpoint Health & Wellness we are committed to ensuring the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal and health information, and complies with the Australian Privacy Principles under the Privacy Act 1988.
We encourage you to read this policy thoroughly to understand how we handle your information. By engaging with our services, you agree to the terms outlined in this policy.
The purpose of this Privacy Policy is to explain how we manage your personal information, including your health data and metadata. It will provide you with a clear understanding of what information we may hold, how it is used, and the procedures in place to protect it. This policy covers:
We are committed to maintaining the highest standards of privacy and transparency, and your information is essential to us in providing the best possible care.
We collect personal information to provide the services you have requested and to support your ongoing healthcare needs. This information allows us to:
To assess and treat your condition, we may collect the following types of personal and health information:
We collect personal information in a variety of ways, including:
Cookies are used for the following purposes:
You may choose to disable cookies via your browser settings, but doing so may limit the functionality of certain website features.
In certain situations, we may receive personal information from other parties, such as:
We will inform you when we receive information from these sources, and how we plan to handle it.
We may share your personal information with other professionals involved in your treatment, including:
We may also refer you for diagnostic tests or consultations with specialists, such as radiologists or podiatrists. In such cases, we will share only the necessary information to assist with your care.
We work with third-party service providers who may have access to your personal information. These parties are required to comply with strict controls to ensure your information is protected from unauthorized access.
If there are overdue payments, we may refer your account to a debt collection agency. In such cases, we will provide them with the necessary personal information to manage the debt.
We may disclose your personal information in situations where we are legally obligated to do so, such as in response to unlawful activity or to prevent a serious threat to life, health, or safety. We will cooperate with law enforcement authorities as required by law.
To ensure we send you relevant and customized advertisements, we may use your personal information to deliver targeted marketing. However, we will not bombard you with irrelevant ads. If you prefer not to receive marketing materials, you can opt out at any time through the provided opt-out options or by contacting our office directly.
We employ robust security measures to safeguard your personal information, including:
While we maintain strict security practices, please note that security risks may evolve, and we will continue to update our systems accordingly.
You have the right to access the personal information we hold about you. We will verify your identity before providing access, and in certain circumstances, we may refuse access under Australian privacy laws (e.g., if it would unreasonably impact someone else’s privacy or pose a threat to someone’s health or safety).
If you would like to access your information, please contact us. In most cases, there is no charge for access, but we may charge a reasonable fee if the request is complex or requires significant resources.
We strive to keep your personal information accurate, up-to-date, and complete. Please notify us of any changes to your details so we can continue to provide the best service and ensure other parties we work with have the necessary information.
If you have any questions, concerns, or feedback regarding this Privacy Policy or our practices, please don’t hesitate to reach out. You can contact us by mail, phone, or email as listed on our website. For complaints, we will acknowledge receipt and aim to resolve any issues promptly. If you’re dissatisfied with our response, you may contact the Healthcare Complaints Commission.
We may update this Privacy Policy as our practices evolve. Any changes will be reflected in the updated policy, which will be available for you to review.